Paus188 FAQ – Complete Answers for Malaysian Members

The minimum age to register and play on paus188 is 18 years old. This is an absolute requirement with no exceptions. During registration, you are required to confirm that you are 18 years of age or older. paus188 reserves the right to request age verification documents such as a copy of your MyKad at any time. Any account found to belong to an underage individual will be closed immediately and the balance will be forfeited.

No. paus188 maintains a policy of one account per individual strictly enforced. Each person is only permitted to hold one active account, regardless of how many phone numbers or email addresses they have. The paus188 system detects multiple accounts through device fingerprinting, IP address tracking, and KYC information. Holding multiple accounts is a serious violation that may result in the closure of all accounts and the forfeiture of any balances or bonuses without compensation.

No documents are required for basic registration. However, for your first withdrawal or withdrawals above a certain amount, paus188 may require you to complete a KYC (Know Your Customer) verification. Documents typically required include:

• A clear copy of a valid Malaysian identity card (MyKad) — both front and back.
• In certain cases, proof of ownership for the payment method used (e.g. a screenshot of your e-wallet or bank passbook).

The KYC process is typically completed within 1 to 2 business days. Submit your documents to support@paus188.run.

If you would like to permanently close your paus188 account, contact our support team at support@paus188.run stating your intention. Our team will reach out to verify your identity before processing the closure. Please ensure you withdraw all eligible cash balances before submitting your closure request. Note that bonus balances that have not met the wagering requirements are not eligible for withdrawal. As an alternative to permanent closure, you may use the self-exclusion in your account settings for a temporary break without losing your account.

The minimum deposit at paus188 is RM 10 only — a low enough amount to get started without committing to a large sum. The maximum deposit limit depends on your chosen payment method and account tier. VIP members enjoy higher daily deposit limits compared to standard members. You can also set your own personal deposit limit (lower than the system limit) through the responsible gaming tools in your account settings — a responsible gaming feature we encourage all members to use.

Withdrawal processing times at paus188 vary by membership tier:

• Regular Member: 1 to 3 hours
• VIP Gold Members: Within 1 hour
• Platinum VIP Members: Within 30 minutes
• Diamond VIP Member: Within 30 minutes or faster

The minimum withdrawal amount is RM 30. Funds will be credited to the Malaysian bank account or e-wallet you registered. Your first withdrawal may take slightly longer due to payment account verification.

In most cases, deposits are credited automatically within seconds. However, there are situations where a deposit may take slightly longer — for example, due to a temporary disruption with the bank or e-wallet system, or high payment system load during peak hours. If your deposit has not been credited within 15 minutes of the payment being successfully deducted from your account, contact the paus188 support team via live chat or email at support@paus188.run. Include a screenshot or payment receipt, the amount paid, the date and time of the transaction, and the transaction reference number if available. Our team will investigate and credit your deposit as soon as possible.

paus188 does not charge any processing fees for withdrawals. The full amount you request to withdraw (subject to a minimum of RM 30) will be credited in full to your Malaysian bank account or e-wallet. However, your bank or e-wallet provider may apply their own receiving or conversion fees under their respective terms — this is outside paus188's control. For withdrawals via FPX, Maybank2u, or CIMB Clicks, any applicable bank fees will be communicated by the respective service provider.

Yes. paus188 offers an extensive range of betting markets for the Malaysia Super League — including Johor Darul Ta'zim (JDT), Selangor FC, Kuala Lumpur City FC, and all other teams in the domestic league. In addition, the English Premier League (EPL), UEFA Champions League, La Liga, Bundesliga, and other major global leagues are also available. In-play markets let you place bets while a match is in progress — a feature that's hugely popular among Malaysian football fans.

Minimum bet values vary by game type and provider. For slots, the minimum bet typically starts from MYR 0.10 to MYR 0.30 per spin, allowing you to play longer even with a smaller balance. For live casino games such as baccarat and roulette, the minimum bet at standard tables is around MYR 1 to MYR 5. VIP tables have higher betting limits. For Sports Betting, the minimum bet is around MYR 1. All limits are subject to change based on promotions or platform updates — check the game page for the latest information.

Yes. All slots and casino games at paus188 use Random Number Generator (RNG) which has been verified and audited by independent certification bodies. This ensures that every slot spin, card hand, or roulette spin is completely random and cannot be manipulated by paus188 or any third party. For live casino, all games are streamed live from real studios with trained human dealers. The RTP (Return to Player) rate for each slot game can be found in that game's details.

Wagering requirements (also known as rollover requirements) refer to the total amount you need to bet before any winnings from a bonus can be converted into withdrawable cash. For example, if a MYR 50 bonus carries a 20x wagering requirement, you must place a total of MYR 1,000 in bets (MYR 50 × 20) using that bonus balance before any winnings can be withdrawn. Wagering requirements vary by promotion, so read the terms of each bonus carefully. Bets placed with your own cash (not bonus funds) do not count towards fulfilling bonus wagering requirements.

The paus188 VIP programme has four tiers — Silver, Gold, Platinum and Diamond. You accumulate VIP points based on your total wagering amount. VIP tiers are recalculated monthly based on your betting activity during that period. VIP programme benefits include:

• Automatic weekly cashback
• Higher daily withdrawal limits
• Faster withdrawals (Gold: 1 hour, Platinum/Diamond: 30 minutes)
• Exclusive bonuses and personalised offers
• Access to VIP tables with higher betting limits
• Dedicated personal account manager for Diamond members

All VIP benefits are credited automatically — no manual claims required.

If your bonus has not been credited after meeting all stated conditions, there are a few possible reasons: the system may still be processing and needs a little more time, there may be additional conditions that were overlooked (e.g. a claim deadline), or your account may be linked to more than one account, which could affect eligibility. Contact the paus188 support team via live chat or email at support@paus188.run, including the relevant promotion details and proof that all conditions have been met. Our team will review and process your bonus promptly.

Log in to your paus188 account, go to "Account Settings" and select the "Security" section. Click "Enable 2FA" and follow the instructions — choose the OTP method via SMS to your registered Malaysian phone number. Once activated, every new login will require a 6-digit OTP code sent to your phone. paus188 highly recommended all members to enable 2FA, as it is the most effective layer of protection against unauthorised account access — even if someone else knows your password.

Take immediate action:

• Log in and change your password immediately if you can still access your account.
• Review your transaction history and activity for anything you don't recognise.
• Sign out of all active sessions from your account security settings.
• Enable 2FA if you haven't already done so.
• Contact support@paus188.run with the subject line "Compromised Account" — include your full name, account number, and details of the suspicious activity.

The paus188 security team will investigate and take action, including freezing suspicious transactions where necessary.

A paus188 account may be locked for several reasons: too many failed login attempts (typically after 5 tries), detection of suspicious activity, or an activated self-exclusion. For lockouts due to excessive failed attempts, wait 15 to 30 minutes before trying again. For other issues, contact support@paus188.run with your full name and account details for identity verification. Our team will process the reactivation request and notify you by email or SMS.

Go to "Account Settings" after logging in and select the "Responsible Gaming" tab. Choose "Self-Exclusion" and select your preferred duration — 24 hours, 3 days, one week, one month, 6 months, or permanent. The exclusion takes effect immediately. Alternatively, contact live chat or email support@paus188.run to request activation — our team will process it within the hour. All marketing communications are also suspended for the duration of the exclusion.

paus188 takes the wellbeing of our members seriously. If you or someone you know is experiencing gambling-related problems, the first step is to reach out to the paus188 support team via 24/7 live chat or email at support@paus188.run — all conversations are completely confidential and our team is trained to help without judgement. You can also seek additional support from the Malaysian Department of Social Welfare (Jabatan Kebajikan Masyarakat, JKM) or a qualified addiction counsellor in your area. Read our full guide on the Responsible Gaming.

If your internet connection drops during a live casino or slots session, the paus188 system will record the game result based on the actual outcome that occurred on our servers. If a bet had been placed and the round or hand had started before the disconnection, the final result will be recorded once you reconnect. If you believe there was an error in the result due to a technical disruption, contact paus188 support with the date, time, and relevant game details — our team will review the game logs and resolve any issues within 24 hours.

paus188 supports all modern web browsers, including Google Chrome, Mozilla Firefox, Microsoft Edge, Safari (iOS and macOS), and Samsung Internet. For the best experience, make sure your browser is updated to the latest version. The paus188 platform works across all devices — laptops, desktops, Android tablets, iPads, and Android or iPhone smartphones. The minimum recommended resolution is 360px width for mobile devices. If you experience display or performance issues, try clearing your browser cache or using incognito mode.

There are two main ways to reach the paus188 support team:

• 24/7 Live Chat: Click the live chat icon in the paus188 platform after logging in. This is the fastest option — responses are typically received within 2 to 5 minutes in Bahasa Melayu.
• Email: Send your enquiry to support@paus188.run. For complaints requiring investigation (e.g. deposit not credited, withdrawal delayed), email is the best option as it allows you to attach screenshots as supporting evidence. Email responses are typically received within 1 to 4 hours.

Support is available in Bahasa Malaysia, 24 hours a day, 7 days a week, including Malaysian public holidays.