Paus188 Privacy Policy – Personal Data Protection for Malaysian Members

Paus188 collects various types of information from members to enable us to deliver a secure, responsible, and high-quality platform experience. The following are the main categories of information we collect:

1.1 Account Registration Information

• Full name as per identity card or passport
• An active Malaysian phone number (used for OTP verification)
• A valid email address
• Date of birth (for age verification — members must be 18 or above)
• Your chosen password (stored in encrypted form — we do not store passwords in plain text)

1.2 Identity Verification Information (KYC)

• A copy of your Malaysian identity card (MyKad) or valid passport
• Copy of bank statement or proof of address (in certain cases)
• Proof of ownership of payment method (where required)

1.3 Financial Transaction Information

• Records of all deposits made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, CIMB Clicks, and other supported methods
• Records of all withdrawals to Malaysian bank accounts or e-wallets
• Betting history and gaming activity
• Current account balance and balance history

1.4 Technical & Usage Information

• IP address of the device used to access the platform
• Web browser or application type and version
• Device operating system
• Session data including pages visited, access times, and in-platform actions
• Cookie data and similar tracking technologies (see Section 6)

1.5 Communications with the Support Team

• Live chat conversation records with the paus188 support team
• Emails sent to or received from support@paus188.run
• Complaint details and resolution

Paus188 uses the personal data collected solely for legitimate purposes that have been communicated to members. We will not use your data for any purpose other than those stated here without first obtaining your consent.

• Service Provision: Manage your account, process deposits and withdrawals, and ensure seamless access to all games and features on the paus188 platform.
• Identity Verification: Verifying your age and identity through the KYC process to comply with responsible use policies and applicable laws.
• Platform Security: Detect and prevent fraud, money laundering, duplicate accounts, and other illegal or suspicious activity on the platform.
• Service Communications: Sending important account notifications such as deposit confirmations, withdrawal approvals, security alerts, and policy updates.
• Platform Improvements: Analyse usage patterns on an aggregated and anonymised basis to better understand members' needs and improve the overall user experience.
• Marketing (with consent): Send members who have opted in to marketing communications information about paus188 promotions, bonuses, and new offers. You may opt out of marketing messages at any time.
• Legal Compliance: Comply with applicable legal and regulatory obligations, including fulfilling directions from lawful legal authorities.
• VIP Programme & Rewards: Calculating reward points, processing cashback, and managing VIP programme benefits based on your playing activity on paus188.

Paus188's legal bases for processing your personal data include performance of contract (for service provision), legitimate interests (for security and fraud prevention), legal compliance (for KYC and anti-money laundering requirements), and your consent (for marketing communications).

Paus188 does not sell, rent, or disclose members' personal data to third parties for marketing purposes. However, there are limited situations where we need to share certain information with specific parties for legitimate operational purposes:

3.1 Payment Service Providers

To process your deposits and withdrawals, paus188 needs to share the necessary transaction information with supported payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow, FPX processing parties, and others. These providers only receive the information required to complete the relevant transaction and are subject to their own privacy policies.

3.2 Game Providers

To deliver games on the paus188 platform, we work with leading game providers such as Evolution Gaming, Pragmatic Play, and others. Limited information may be shared with these providers for technical purposes, but they are not permitted to use it for their own independent marketing.

3.3 Legal Authorities

Paus188 will disclose members' personal data to legal authorities, regulators, or enforcement agencies when required to do so under Malaysian law or a valid court order. In such cases, we disclose only the minimum information necessary to fulfil that legal obligation.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of paus188 assets, members' personal data may be transferred as part of that business transaction. In such cases, members will be notified in advance and the same or equivalent privacy policy will continue to apply to protect their data.

Paus188 continually invests in cybersecurity infrastructure to protect members' personal data from unauthorised access, disclosure, alteration, or destruction. The following are the key security layers we have in place:

• 256-bit SSL Encryption: All communication between your device and paus188's servers is protected by 256-bit SSL encryption — ensuring that data in transit cannot be read by any third party that may attempt to intercept network traffic.
• Secure Password Storage: Member passwords are never stored in plain text. All passwords go through an irreversible one-way hashing process before being stored in our database.
• Internal Access Controls: Access to members' personal data within paus188 is restricted to staff who require it to perform their job responsibilities. The "need-to-know" principle is strictly observed.
• 24/7 Monitoring: paus188 systems are continuously monitored by our security team to detect suspicious activity, intrusion attempts, or anomalies that may indicate a security threat.
• Two-Factor Authentication (2FA): 2FA is available to all paus188 members. We strongly encourage all members to enable 2FA for an added layer of protection on their accounts.
• Regular Security Audits: The paus188 platform undergoes regular security assessments and penetration testing by independent security experts to identify and address any potential vulnerabilities.

While paus188 takes all reasonable steps to protect your data, no security system can guarantee absolute 100% protection. In the unlikely event of a data breach that may affect members, paus188 will notify the affected members within a reasonable timeframe in accordance with applicable legal requirements.

As a paus188 member whose data is processed by us, you hold the following rights under Malaysia's PDPA and paus188's privacy policy. All rights may be exercised by contacting the paus188 support team via email at support@paus188.run.

To exercise any of the above rights, please contact us at support@paus188.run, clearly stating your request and providing your account details for identity verification. paus188 will respond to all valid requests within 14 business days. No charges apply for exercising these rights under normal circumstances.

Paus188 uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and ensure the platform functions correctly. The types of cookies used are as follows:

You can manage or disable cookies (except essential cookies) through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the paus188 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

The paus188 platform is intended exclusively for individuals aged 18 and above. paus188 does not knowingly collect any personal data from anyone under the age of 18.

If paus188 becomes aware that we have inadvertently collected personal data from a person under the age of 18, we will take the necessary steps to delete that data promptly and close the relevant account. Parents or guardians who suspect that a child under their care has registered an account with paus188 should contact our support team at support@paus188.run immediately.

As a platform operating in Malaysia that works with international service providers (such as global game providers), members' personal data may in certain circumstances be processed or stored on servers located outside Malaysia.

When such data transfers occur, paus188 ensures that:

• The recipient country or region provides a level of data protection equivalent to or higher than that required under Malaysia's PDPA.
• Appropriate data processing agreements have been put in place with all recipient parties to ensure your data remains protected at all times.
• Data transfers are carried out only to the extent necessary to deliver the services you have requested.

If you have any concerns about cross-border data transfers, please contact us at support@paus188.run for more information on the protective mechanisms we employ.

Paus188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data protection practices, new legal requirements, or developments in the way we operate. Any updates will be published on this page with the latest "Updated" date.

For material changes — that is, changes that significantly alter how we process your personal data — paus188 will notify you via your registered email or in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision about your continued use of the paus188 platform.

Your continued use of the paus188 platform after a policy update takes effect will be considered your acceptance of the updated terms. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way paus188 handles your personal data, we encourage you to reach out to us directly. We are committed to addressing every privacy enquiry seriously and in a timely manner.

• Privacy Email: support@paus188.run — Send an email with the subject line "Privacy Enquiry" to ensure your message is routed to the appropriate team.
• Live Chat: Available 24/7 directly within the paus188 platform for general privacy-related enquiries. Responses are typically within 2 to 5 minutes.

For requests related to exercising your data rights (Section 5), please email support@paus188.run with your full name, paus188 account number, and a clear description of the right you wish to exercise. Identity verification may be required before we can process your request.

Paus188 will respond to all privacy-related enquiries and complaints within 14 business days of receipt. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or any other body with relevant jurisdiction.